top of page


Please read our terms of service carefully before purchasing our products. Your purchase of our products and use of our website implies that you have accepted these terms.

We love communicating with parents, retailers and satisfied babies, answering their questions and learning their suggestions and tips. You can use the Contact form below to get in touch with us and we will do our best to respond to your email within 48 hours.
Please use the Contact form below for marketing and manufacturer information and for wholesale and international account inquiries.

  • What size are the nappies?
    Vivilino nappies are designed to grow with your child from 3.5kg (or sometimes sooner depending on the shape of your baby) to 16kg or through to potty training. Simply adjust the rise row snaps to the child as they grow. The double gussets ensure a ‘secondary’ fitting for those babies with thinner legs and to prevent leaks. This is the material version of what we see on a disposable nappy. Double rows of hips snaps ensure that the front part of the nappy will not slip down and cause leaks.
  • How many will I need?
    There is no hard and fast rule about how many nappies are required, and you can adjust this according to your needs and lifestyle. If you’re unsure about starting out, just get a few to try, and this will already be a significant contribution to keeping nappies out of landfill. Even one per day still equates to 365 nappies a year! If using part time we suggest a rotation of 10-15 nappies and 20+ for full time use, depending on the needs of your child. Newborns will inevitably go through more changes a day, and this will decrease as the child grows. Extra inserts can be purchased to rotate shells quicker and have dry inserts ready on demand. We have designed our trifold with climate in mind, to give you the best drying time paired with adequate absorption capacity.
  • How often should I change the nappy?
    Unlike disposables, your nappy is made of material, which may require changing more frequently. However, the general recommendation for both cloth and disposable nappies is to change approximately every 2-4 hours during the day. This is to avoid rashes, and for hygiene purposes, regardless of which type of nappy you use. Mothers will get a feel for how long a nappy can last them, depending on their child. For overnight, long stretches, or long car rides, nappies can be ‘boosted’ by adding inserts.
  • Can I use my nappies for nursery?
    Yes! Please join our support group on Facebook to help you walk through this endeavour.
  • How do I care for my nappies?
    See our 'How to' tab above.
  • Can I put other clothing in with my nappies?
    Yes! pre-washed nappies love the company of other clothing smaller than 60x 60cm and this actually assists in the cleaning process by ‘agitating’ or rubbing together with other clothes. This is also the best way to use your water and electricity more efficiently.
  • What should I do when I first purchase my nappy?
    Your nappies are made of some natural fibres, and this means that they will take some time to build up absorbency. This is because the fibres need a small amount of time to ‘open up’. To help speed up this process, wash your nappies on first purchase and place your inserts in a bucket/sink of cold water to soak overnight (do not soak your shells!). Don’t be concerned if you are changing a little more frequently during the first few uses as the nappies will get better over time. By four to six washes, nappies should be nearing their full absorption capacity.
  • Why is my nappy leaking?
    There are many reasons a nappy can leak. See our handy checklist below.
  • How can I make my nappy more absorbent?
    Adding inserts is the best way to increase the absorption capacity of your nappies. If you have microfibre inserts, use them as the top layer inside the pocket because they will quickly draw away moisture. Microfibre alone is prone to compression leaks so is best paired with natural fabrics such as bamboo and cotton which take more time to absorb liquid and have a much higher holding capacity. Never put a microfibre insert directly against baby’s skin as this can dry out the skin very quickly causing painful rashes. On the run, even a folded cotton wash cloth can boost your nappy. Other materials that are great for boosting include heavy weight fabrics such as bamboo, cotton, hemp and Zorb.

Warranty Form

Please fill out the form below for warranty inquiries.

Have you continued to use the nappies since the problem began?

Thanks for submitting!

bottom of page